If you are a refugee, the Government of Canada recommends that you visit a settlement agency like ours during the first few weeks after arrival. We offer support for you and your family so that you can begin building a new life in Canada.

Settlement Services

our Community Book an appointment with one of  Settlement Workers or send us an email for more information. Our Community Settlement Workers provide free, one-on-one services to newcomers. They can connect you with community and government resources to ensure that you make a smooth transition into your new community.

Filling out forms:

Housing applications

Immigration and sponsorship forms

OHIP cards and health care

Ontario Works

Ontario Disability Support Program

Child Tax Benefit


Welcome Policy

Citizenship application

Permanent Resident Card Renewal

+ more


Employment and Self-Employment

Customer Service

Health and Nutrition





Education Services

Employment Services

Health Services

Legal Services

Housing Services

English Conversation Classes

Citizenship Support Classes

 for more information.

Settlement in Schools

If you are a refugee with children attending a Toronto school, you will probably meet one of our School Settlement Workers. 

Settlement Workers in Schools support newcomer students and their families by:

  • Providing orientation and information about health care, employment, housing, immigration and other social services

  • Holding workshops on topics such as bullying, life skills, leadership, etc.

  • Helping students and their families understand the school system

  • These services are also provided in some local public libraries.

Find a school in East Toronto with settlement services: Open in Google Maps.

For more information, please  send us an email.

Learning English

Language Instruction for Newcomers to Canada (LINC)

Our Lawrence Square Mall location offers part-time or full-time English language classes for adults (Level 2 – 7) with free on-site childcare. Before registering, please call the YMCA Assessment Centre at 416-925-5462 to book an assessment test. 

For more info on space and availability, please  send us an email.

English Conversation Circles (ECCs)

Conversation Circles allow you to practice your English conversation skills in an informal group setting.  Learn idioms, slang & Canadian culture with other language learners as well as native English speakers. Check our ECC page for times and locations.

Employment Support

Our Employment Services can support you in your job search through:

  • Interview Coaching

  • 1-on-1 Employment Counselling

  • Resume & Cover Letter Optimization

  • Networking & Social Media Job Search

  • Job Placement & Connections

  • Career Exploration & Labour Market Research
  • Group Employment Workshops

Sign up for our Employment Services.

Employment & Financial Literacy Support for Newcomer Men

Employment Readiness Component offers:

  • Employment readiness training sessions

  • One-on-one coaching

  • Support in your job search including developing a cover letter, resume and job interview skills, etc.

  • Access to mentors and networking/workplace tour opportunities

  • Support while looking for employment

Financial Literacy and Life Skills Component offers:

  • Support to gain skills and access resources to cope with life changes in a new country
  • Learn basic money management skills to make better choices about your future

  • Individualized support around financial matters (i.e. tax filing, accessing benefits, budgeting, etc.)


For more information, contact Ghazwan:

Mentorship Groups

We offer one-on-one and group mentoring across our various programs. These mentorship opportunities can help you increase your success in the workplace, at school, and in your new community by:

  • Expanding personal networks

  • Developing goal-specific knowledge and skills

  • Building self-confidence

  • Providing an introduction to Canadian workplace culture

For more information on specific programs and services, please call send us an email.

Mental Health and Wellness Support

The Mental Health and Wellness program offers support for individuals and families in adjusting to life in Canada and balancing physical, emotional, mental, and spiritual health.



  • One-on-one confidential support to deal with the stressors that newcomers to Canada may face, along with other challenges. 

  • Wellness informed group sessions available for families, schools, and other community organizations.

  • Coaching to help you navigate the challenges in your personal and professional lives. 

  • Information and referral services to community-based specialized services and long-term therapeutic supports.

For more information, or to make an appointment, please contact send us and email